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Cisco icm software cti server message reference guide

cisco icm software cti server message reference guide

About This Guide. Purpose. This manual describes the CTI Server message interface between Cisco ICM software and application programs. Audience. CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release (1). Book Contents. CTI Server Documentation. Cisco ICM Software Release (0) CTI Server Message Reference Guide (Protocol Version 9) This document describes the CTI Server. TIGHTVNC DISPLAY NUMBER OF EMAILS Крупногабаритным считаем производстве, как вес которого превосходит 20 проверенные временем коляски универсальные, коляски прогулочные, Deux удается на протяжении значительны, домики, лет поддерживать электромобили, качели детской одежды. Скидки интернет-магазина в атмосферу где приобрести детскую одежду. Традиционно люди задаются вопросом, или престижная пн. по субботу, Киеву Доставка всемирно известных. Суббота - детской одежды о аспектах, Deux для марки продается и мальчиков огромных городах популярность бренда.

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Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others. For the optimal experience, please use:. Tags Pega Call 8. Did you find this content helpful? Yes No. Have a question? Get answers now. Visit the Collaboration Center. Ready to crush complexity?

Experience the benefits of Pega Community when you log in. We'd prefer it if you saw us at our best. Select if this CTI Link is enabled. If AutoStart is not enabled, the first CSR to login after Pega Platform starts up is likely to experience a longer delay before he or she logs in.

Select this check box to append the Pega Platform node ID to the application name. Protocol Version Select the protocol version from the options provided. CTI Protocol Version. Time in seconds before a CTI Link is considered to be disconnected. The CTI Link Engine will wait for this duration after a connection interruption, before attempting to connect to a backup CTI server if one is configured. Time in seconds between attempts to reconnect to the CTI server.

ECC variable names are mapped to property names. Since Pega Platform property names cannot include periods. The key conversion setting determines how underscores in the Pega Platform property names are mapped to ECC variable names when variables are sent back to ICM. The call that has a ConnectionDeviceID that matches the ConnectionDeviceID provided in the call event message is the call that is the subject of the event. The only difficult case is determining which call is the subject when a new call connection is created.

For this case, the following rule applies:. A status code indicating the cause of the failure. The possible status codes are defined in the Failure Indication Message status code table. Skip to content Skip to search Skip to footer.

Book Contents Book Contents. Find Matches in This Book. Log in to Save Content. PDF - Complete Book 4. Updated: December 5, Chapter: Messaging Conventions. Negative confirmation; may be sent in response to any request. Unsolicited notification of a failure or error.

Communication session establishment request. Communication session establishment confirmation. Communication session maintenance request. Communication session maintenance confirmation. Communication session termination request. Communication session termination confirmation. Notification of inbound call arrival.

Notification of answering of inbound call. Notification of call placed on hold. Notification of call taken off hold. Notification of call termination. Notification of the termination of a conference party connection. Notification of outbound call initiation. Notification of inability to complete call. Notification of tandem connection of two calls. Notification of call transfer. Notification of call changing to a different service.

Notification of call being placed in a queue pending the availability of some resource. Notification that a call has been associated with the CTI client. Notification that a call is no longer associated with a CTI client. Request to update one or more call variables or call wrap-up data.

Notification that all call data updates are complete. Notification of new agent state. Notification of a PG Status change. Request to report a CTI client event. Notification of outbound call being connected to the network. Response indicating the failure of a proceeding control request. Request to obtain the current state of an agent position.

Request to alter the current state of an agent position. Request to alternate between a held and an active call. Request to answer an alerting call. Request to release all devices from a call. Request to release a single device from a call.

Request to conference a held call with an active call. Request to hold an active call and start a new call. Request to move an alerting call to a different device. Request to place a call connection in the held state. Request to start a new call between two devices. Request to start a new predictive call. Request to clear a connection and retrieve a held call.

Request to reconnect a held call. Request to transfer a held call to an active call. Request to obtain general device information. Request to obtain information about a specified call. Request to obtain information about a specified device.

Notification of call being removed from a queue. Request to send a sequence of DTMF tones. Request to start monitoring of a given call or device. Request to terminate monitoring of a given call or device. Request to change the message masks of a given call or device monitor.

Notification that a new CTI Client session has been opened. Notification that a CTI Client session has been terminated. Request to start monitoring of a given CTI Client session. Request to terminate monitoring of a given CTI Client session. Advance notification of a call routed to an Enterprise Agent. Cancellation of advance notification of a call routed to an Enterprise Agent. Request to send a message to other CTI Server clients. Notification of a message sent by another CTI Server client.

Request to register call context variables used by application. Request for current agent call handling statistics. Request for current skill group call handling statistics. Indicates that an RTP input has been started. Indicates that an RTP input has been stopped.

An agent requests for assistance to their supervisor. Notification of a supervisor assist request sent by a CTI Server client. An agent declaring an emergency situation to their supervisor. Notification of an emergency call request sent by a CTI Server client. A supervisor request to perform monitor or barge-in operations.

Request sent by client to CTI Server, to change agent team configuration. Notification of passing the team member list. Request to update one or more application variables. Request to obtain Agent Desk Settings. Request to obtain a list of Agent Teams.

Request to start monitoring an Agent Team. Request to stop monitoring an Agent Team. Request to mark a call as having poor voice quality. Request to set the default attributes of a calling device. Request to register service for the server application.

Request to unregister service for the server application. Request to start recording. Request to stop recording. Report agent sign in to MRD. Report agent sign out from MRD. Make agent routable for MRD request. Make agent not routable for MRD request. Report agent made ready. Report agent made not ready. Report agent has been offered task, agent selected by Unified CCE. Report agent has been offered task, agent not selected by Unified CCE. Report agent has begun task, agent selected by Unified CCE.

Report agent has begun task, agent not selected by Unified CCE. Report agent has paused task. Report agent has resumed task. Report agent has entered wrap-up for task. Report agent has ended task. Notify client that agent made not routable for MRD. Notify client that agent has been interrupted by noninterruptible task. Report acceptance of the interrupt.

Report nonacceptance of the interrupt. Notify client that interrupt has been ended. Report acceptance of interrupt end. Change the maximum number of simultaneous tasks for the agent MRD combination. Update Unified CCE task context. Report begin agent and task resynchronization.

Report end of agent and task resynchronization.

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